“Design Thinking Bootcamp Bootleg” by d school Stanford University is licensed under CC BY-NC-SA 4.0
Define stage:
“The define mode is when you unpack and synthesize your empathy findings into compelling needs and insights, and scope a specific and meaningful challenge. It is a mode of “focus” rather than “flaring.” Two goals of the define mode are to develop a deep understanding of your users and the design space and, based on that understanding, to come up with an actionable problem statement: your point of view” (d school Stanford University, 2020).
In our next activity, The 5 Whys will help you get to the root cause and be able to define your point of view.
“The 5 Whys Problem Solving Process” by Novalead Limited-Sales Training Yorkshire is licensed under CC BY 4.0
Activity
Consulting your empathy maps, define the problem by doing the 5 Whys. The root question will be: Why are students at GMU unhappy? Ask “why” and “because” on each step. Afterwards, define the problem from your point of view. You may work with a partner or alone.
d school Stanford University. (2020). Design Thinking Bootcamp Bootleg. Stanford d.School. https://dschool.stanford.edu/resources/the-bootcamp-bootleg
List the 5 Whys and define the problem. Post your answers in the reply below.
Design Thinking e-learning module for GMU faculty 